Support
How can we help?
Email support@riffedapp.com and a real person will get back to you. Writing from the address on your Riffed account helps us find it. The answers below cover the most common questions; for how the app itself works, see the FAQ and the guides.
Riffed Premium
- How do I cancel or change my subscription?
- Subscriptions are billed and managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Riffed, or tap "Manage subscription" in Riffed's Settings, which opens the same Apple screen. Cancel at least 24 hours before the current period ends to avoid the next charge; you keep Premium until the period you've paid for runs out.
- Can I get a refund?
- Apple processes every purchase, so refunds are requested from Apple rather than from us — at reportaproblem.apple.com, signed in with the Apple ID you paid with. We can't see or change your payment details. Request a refund from Apple →
- I'm subscribed but Riffed shows the free tier.
- Open the Premium screen from Settings and tap "Restore Purchases." Make sure you're signed in to the App Store with the Apple ID that bought the subscription. If it still doesn't unlock, email us with roughly when you subscribed and we'll sort it out.
- Does deleting the app or my account cancel my subscription?
- No. The subscription belongs to your Apple ID, so it keeps renewing until you cancel it with Apple — cancel first, then delete. Subscription terms →
Your account & data
- How do I delete my account?
- In the app: Settings → Account → Delete account. Deletion is permanent and takes effect immediately; you may be asked to sign in again first. You can also email us from the address on your account. What deletion removes →
- Can I get a copy of my data?
- Yes — email us from the address on your account and ask for an export. We'll confirm the request is yours and send a complete, machine-readable copy. Your privacy choices →
- I can't sign in.
- If you signed up with Apple or Google, use the same button again — there's no separate password. If you use email and password, tap "Forgot password?" on the login screen to get a reset link by email (open it on the same phone). Still stuck? Email us from the address on your account.
Safety & content
- How do I report a drink, pour, or account?
- Choose Report from the menu on the drink, pour, event, or person's profile. Every report is reviewed. To stop seeing someone entirely, block them from their profile; you can unblock later under Settings → Blocked accounts.
- Something of mine was removed and I think that was a mistake.
- Email us with the name of the drink or what was removed, and we'll take another look.
- I want to report a copyright issue.
- Copyright notices go to our designated agent, with the details the law requires — everything you need is on the DMCA page. DMCA policy →
Accessibility
- Which accessibility features does Riffed support?
- Larger Text: Riffed follows your iPhone's text size, including the accessibility sizes, and screens rearrange rather than clip when the type gets big. Dark Interface: every Riffed theme has a dark version — the app follows your system appearance, or you can choose one in Settings → Appearance.
- What about VoiceOver, Voice Control and Reduce Motion?
- Most of the app is labelled for VoiceOver and Voice Control, and we're finishing testing on real devices before we declare support on the App Store. Honouring Reduce Motion everywhere, and making every state readable without colour, are next. If something gets in your way, email us with the screen and the setting you use — that's the fastest route to a fix.
Still stuck? Write to support@riffedapp.com. The Terms and Privacy Policy are the full versions of everything above.